RETURNS AND REFUND POLICY
If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund within 30 days of the purchase date. All you need to do is confirm your return in writing within 14 days from receipt, to orders@learnfunandplay.com and ensure your item reaches us within 30 days of purchase date. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
RETURNS PROCEDURES
There’s three simple steps you need to do in order to return your item(s)
These steps are:
1. EMAIL:
Please email us to state you are returning your item(s). You must include your full name, order number, number of items and name of item(s)
THIS MUST BE DONE WITHIN 14 DAYS OF RECEIVING YOUR ITEM
2. FORM:
Please fill in the form provided with your delivery. If you lose the form please ensure you provide the following details in the parcel:
Booking Reference Number:
Number of items and name of item(s)
Reason for Return:
3. SEND:
All returns to be sent to (address on Royal Mail label included in parcel if uk mainland):
Learn Fun and Play – Returns Department
42 Victoriana Way, Birmingham, BIR, B20 2SZ, United Kingdom.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
Non-returnable items: * Gift cards
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial /no refunds are granted: (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@learnfunandplay.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@learnfunandplay.com and send your item to: 42 Victoriana Way, Birmingham, BIR, B20 2SZ, United Kingdom.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: 42 Victoriana Way, Birmingham, BIR, B20 2SZ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original P&P will not be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FAULTY ITEM
If your item is faulty you will receive a full refund once we have received and processed the returned item.
For us to do this, you must follow the followings instruction
(This is also explained on your ‘Return Form’ you received with your item(s):
Email us at orders@learnfunandplay.com stating your full name, customer reference number and contact details. You must state what item has the fault and describe the fault in as much detail as possible.
We will respond to your message within 48 hours
Return the item to us within 14 days of you receiving the item(s)
You MUST keep proof of postage.
Once the item has been processed and fault clarified you will receive a full refund plus your postage fee* (we will pay up to a maximum of £10 postage fee. We will know how much to refund for postage as this will appear on the stamp/package)
